Q. Why is the music only staying on for a minute?
A. Take the toy out of “Try Me” mode: open the Velcro pocket on the back of the soother and push the black switch on the battery pack to the other side.
Q. When I push the sound button, the soother lights up and plays music, but the light button doesn’t work. 
A. Take the toy out of “Try Me” mode: open the Velcro pocket on the back of the soother and push the black switch on the battery pack to the other side.

IF THIS DOES NOT RESOLVE YOUR ISSUE, PLEASE USE THE FORM BELOW SO WE CAN HELP YOU TROUBLESHOOT.

You will find this information on the top of the tracking label.

You will find this number below the PO Number.

You will find this information below the style number.

This is located under the Vendor Code.

This information is located at the bottom of the tracking label.